Call Centre Legislation Worries Morocco, Senegal
2004-10-22
French outsourcing to Francophone call centres in North Africa may be in jeopardy because of a new edict adopted by the French government. It requires all call centres to inform clients about the centre location at the start of every call. According to Cesmo, an IT consultancy, the measure will affect Orange France, the post office and Tiscali, all of which have major operations in Morocco and Senegal, employing about 8,000 people.
Call centres have been seen as a major strategic industry in some African countries, replacing textiles
Call centres have been seen as a major strategic industry in some African countries, replacing textiles. The average Moroccan call centre employee earns 400 euros, compared to the minimum wage of 180 euros for a 44-hour week. (albawaba.com)
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